Los Angeles County

Access Services
Access Services is responsible for the administration of Access, the Americans with Disabilities Act (ADA) mandated paratransit transportation program for Los Angeles County. For Access Services paratransit eligibility, please visit their website.

511 supports the following Access Services features (click a button to select the feature):

Free Fare Trip Button Plan a trip using free-fare transit partners.
Service Area Lookup Button Determine if an address (origin and/or destination) is in the Access Services area.
Local Transit Options Button Identify Dial-A-Ride options within a city, other than Access Services agency.

For additional help on these service features, visit our FAQs. For Access Services paratransit eligibility call Access Customer Service at 800.827.0829, TTY 800.827.1359.

LACTOA Disabled TAP ID Card
Transit agencies in Los Angeles County also offer discounted bus and rail fares for disabled riders. The Los Angeles County Transit Operators Association (LACTOA) Disabled TAP Identification Card Program makes it easier for qualified riders with disabilities to demonstrate eligibility for reduced fares on all Los Angeles County transit operators (except paratransit/Dial-a- Ride services).

To obtain your LACTOA Disabled TAP ID Card, provide proof of eligibility or a Medicare card. Completed applications, a full-face photo, required documentation and a $2.00 processing fee can be submitted at any Metro Customer Center or mailed to Metro Reduced Fare Office, One Gateway Plaza, M.S. 99-PL-4, Los Angeles, CA 90012-2952. Get an application online: English | Spanish